ABOUT

FAKASAKA design is focused on production of high-end furniture, lighting, decorative objects, accessories and jewelry.

 

IMAGES & DETAILS
We have made every effort to ensure photograph, description and details are correct and accurate, however, there may be slight variations in color and texture in reality from the photographed products. 

Please note all measurements and weights are approximate.

 

PRICING
All prices displayed on the Site are quoted in US Dollars and are exclusive of taxes and shipping costs. These prices are per unit, unless otherwise stated.

We operate on a DDU (Delivered Duty Unpaid) basis. Please note that international orders may be subject to import taxes, customs duties, formalities, clearance fees or brokerage fees on delivery. FedEx courier will arrange for the customs clearance of international shipments and will charge these costs on a 'Pay on Delivery' basis.

The total amount of the shipping costs of products ordered will be calculated during the checkout process and it will be indicated on the Site to you before you accept your order.

 

PAYMENT

We accept International Wire Transfers, PayPal payments or Credit Card payments from Visa, MasterCard, Discover and American Express through PayPal. 

All purchase orders are reviewed before any method of payment is charged.

PayPal will send you an email confirmation once your payment is completed. We follow very strict PayPal's selling guidelines, ensuring that both you and our store are protected under the PayPal's Purchase Protection, Seller Protection and Fraud Protection policies, which can be found on www.paypal.com

 

               

 

SHIPPING
We ship our products all over the world to most destinations via FedEx International Economy service, which is a trackable service to your door and includes customs clearance on a 'Pay on Delivery' basis. The service details can be found on www.fedex.com

We will make delivery to the address you give in your order. Deliveries will not be made to hotels or P.O. boxes.

Please provide accurate information concerning the delivery address. The following information is required by FedEx to process your shipment: Country, First and Last Names, Complete Address (such as road number, building number, staircase number, interphone number, apartment or suite numbers, etc.), City, Postal Code and Daytime Telephone.

Inaccurate information may result in longer delivery times or re-shipments.

Once your order is confirmed via our Order Confirmation email, you will no longer be able to change the delivery address.
You will be able to monitor your packages using the FedEx tracking number that will be e-mailed to you when your order ships out.

FedEx delivers from Monday through Friday 8:00 am to 6:00 pm, please ensure to be present for delivery. A signature can be required upon the delivery of any packages. 

If your shipping destination is not available, please contact us.

 

STATUS OF A ORDER

Once you log in, you will be able to see a summary of your orders. There are separate states for financial and fulfillment statuses: 

1) The normal financial statuses are as follows: null (orders start in this state), authorized (our store is getting approval for the transaction) and paid (the payment has been processed successfully).

2) The normal fulfillment statuses are as follows: nil (start state), unfulfilled (this means we are processing your order) and fulfilled (all the line items have been fulfilled).

 

RETURNS AND EXCHANGES
Every product in our line is handmade to order (custom made items). We cannot accept returns due to the custom nature of our products.

All sales are final. We don't offer returns, exchanges, or refunds unless the products delivered are defective.

If you require any further information on our RETURNS & EXCHANGES policy, please contact us.

 

If you have any other queries, please don't hesitate to contact us. Thank you.